Subscribing doesn't work

Posts12Likes2Joined24/11/2022Location
Native
English
Learning Spanish, Yiddish

Tried paying by CC from several browsers. The green thing just keeps spinning around. Is this a known bug?

Language learner and lover.

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#1
Posts1557Likes1042Joined18/3/2018LocationBellingham / US
Native
English
Learning Chinese - Mandarin
Other French, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Oh, we're sorry about that - ticket written.

I'm reading the Malazan Book of the Fallen.

Posted 
1
#2
Posts1557Likes1042Joined18/3/2018LocationBellingham / US
Native
English
Learning Chinese - Mandarin
Other French, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Mizda.Biggles wrote:
Tried paying by CC from several browsers. The green thing just keeps spinning around. Is this a known bug?
We can't find anything in the logs on this. Can you tell us which browser(s)/OS/device?

I'm reading the Malazan Book of the Fallen.

Posted 
1
#3
Posts12Likes2Joined24/11/2022Location
Native
English
Learning Spanish, Yiddish

Desktop, Linux Mint 21 (Ubuntu 22.04-based) in Firefox 107 and Chromium 106.

Language learner and lover.

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0
#4
Posts12Likes2Joined24/11/2022Location
Native
English
Learning Spanish, Yiddish

So, I've less than a day left in this free trial... still can't subscribe. So, is my current progress going to be lost?

Language learner and lover.

Posted 
0
#5
Posts1557Likes1042Joined18/3/2018LocationBellingham / US
Native
English
Learning Chinese - Mandarin
Other French, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Mizda.Biggles wrote:
So, I've less than a day left in this free trial... still can't subscribe. So, is my current progress going to be lost?
No. We'll keep you on premium until the issue is resolved.

I'm reading the Malazan Book of the Fallen.

Posted 
0
#6
Posts12Likes2Joined24/11/2022Location
Native
English
Learning Spanish, Yiddish

Any news on this?


I've mostly just been adding some texts. Not wanting to take advantage of this bug.

Language learner and lover.

Posted 
0
#7
Posts1557Likes1042Joined18/3/2018LocationBellingham / US
Native
English
Learning Chinese - Mandarin
Other French, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Mizda.Biggles wrote:
Any news on this?
No. They couldn't find any records at all of you trying to subscribe, so it's got them puzzled because others have been able to subscribe. They are going to try to take another look at it, but they are pretty busy right now.

I'm reading the Malazan Book of the Fallen.

Posted 
1
#8
Posts12Likes2Joined24/11/2022Location
Native
English
Learning Spanish, Yiddish

Ok. Just let me know if there's anything I can do to get it fixed.

Language learner and lover.

Posted 
1
#9
    Feedback