Feedback Requested for New App

Hi Everyone,

We have re-designed our mobile App from the ground up, and would like your feedback. Please post your input here, and we will work to fix problems as quickly as possible.

Thanks for your support!

Great New app!!! It is easier to stay in the flow of reading while looking up words!!!

Thanks Rainer! We appreciate it.

Love the redesign of the app, Was so pleasantly surprised when I logged to see it revamped.

But My only grudges are that I can't listen to my playlist when I come off the app or when my screen locks - Annoying that I have to stay on the app to keep my playlist going.

Also I know the mobile app is essentially the website but if there was a way to have Audio/Playlist control from my notifications (play, pause, next, time position) that would be amazing too

Joseph.Adams wrote:

But My only grudges are that I can't listen to my playlist when I come off the app or when my screen locks - Annoying that I have to stay on the app to keep my playlist going.
Also I know the mobile app is essentially the website but if there was a way to have Audio/Playlist control from my notifications (play, pause, next, time position) that would be amazing too

Thanks for the input Joseph. I wrote a ticket for your first item, and we will discuss your second one.

Joseph.Adams wrote:

But My only grudges are that I can't listen to my playlist when I come off the app or when my screen locks - Annoying that I have to stay on the app to keep my playlist going.
Also I know the mobile app is essentially the website but if there was a way to have Audio/Playlist control from my notifications (play, pause, next, time position) that would be amazing too

There is now a ticket out for both of these.

Just mentioning some of my other thoughts of 'small' things that could be implement to finesse the app:

- If the playlist media player, could forward/rewind currently it just jumps from beginning to end.

- If Media Files (such as Language Conversations) could be downloaded straight from the app. The only reason I download item is due to my first point that I cannot rewind or forward.

- Or a better alternative to the point above is If the playlist could exist offline - tracks downloaded locally, so I could listen to my playlist with or without internet access.

Joseph.Adams wrote:

- If the playlist media player, could forward/rewind currently it just jumps from beginning to end.
- If Media Files (such as Language Conversations) could be downloaded straight from the app. The only reason I download item is due to my first point that I cannot rewind or forward.
- Or a better alternative to the point above is If the playlist could exist offline - tracks downloaded locally, so I could listen to my playlist with or without internet access.

Ok - we will discuss these

Ok, we discussed them. 

1) The playlist media player allows you to click and drag a dot to whatever location you want on the recording, plus there are forward and rewind buttons that go in 10 sec increments. 

2 & 3) Per your post, I assume 1) takes care of you, but the tech team mentioned the files within the apps space so you don't need internet access after the initial syncing.

I don’t know if this thread is for feedback on the Android or iOS version of the app, but I’m using the iOS version and the button for the dictionary is not working (which makes the Reading Tool mostly useless, honestly) maybe because the default behavior in the web version is to open another tab with wordreference.com but there’s no tabs in the iOS app.

OMartin wrote:

I don’t know if this thread is for feedback on the Android or iOS version of the app, but I’m using the iOS version and the button for the dictionary is not working (which makes the Reading Tool mostly useless, honestly) maybe because the default behavior in the web version is to open another tab with wordreference.com but there’s no tabs in the iOS app.

The thread is for both. Sorry about this problem. Ticket written.

noticed two bugs in Android app. 1.) When you tap "Terms and conditions", it doesn't open anything. 2.) Importing YouTube videos does not bring over the subtitles. Passage is empty

Aside from that everything is great I love it and will update my review

bbyj wrote:

noticed two bugs in Android app. 1.) When you tap "Terms and conditions", it doesn't open anything. 2.) Importing YouTube videos does not bring over the subtitles. Passage is empty

Thanks for you input, and sorry about those issues. Regarding 1) - how did you access that? I select the little down arrow at the bottom of the screen beneath Language Tools, then select terms and conditions at the bottom of the menu, and it displays properly. If this is what you are doing, can you tell me your android version/browser? 2) We are already working a ticket on this; hopefully it will be done in the next week or two.

Hello leosmith,

I really appreciate such a quick and helpful response. That is how I am getting the issue with terms. I am on the app on Android 11. I'm glad to hear that you are working hard on the other issue. Will there be a dark mode added to the app? I love using it so far

leosmith wrote:

bbyj wrote:

noticed two bugs in Android app. 1.) When you tap "Terms and conditions", it doesn't open anything. 2.) Importing YouTube videos does not bring over the subtitles. Passage is empty

Thanks for you input, and sorry about those issues. Regarding 1) - how did you access that? I select the little down arrow at the bottom of the screen beneath Language Tools, then select terms and conditions at the bottom of the menu, and it displays properly. If this is what you are doing, can you tell me your android version/browser? 2) We are already working a ticket on this; hopefully it will be done in the next week or two.

bbyj wrote:

Will there be a dark mode added to the app?

We have no immediate plans for it, but maybe this topic will help.

bbyj wrote:

When you tap "Terms and conditions", it doesn't open anything

Hi there. Could you PM me a screencast of this?

Hello I'm trying the app on android and the audio stops when turning off the screen or switching apps. I saw the issue in the second post, was it fixed? Do I have to do something else? Thanks a lot, otherwise the app is great.

edit: I tried to read or listen offline with the app and it said that it was offline. Is this a premium feature? Thanks

almuvo wrote:

Hello I'm trying the app on android and the audio stops when turning off the screen or switching apps. I saw the issue in the second post, was it fixed? Do I have to do something else? Thanks a lot, otherwise the app is great.
edit: I tried to read or listen offline with the app and it said that it was offline. Is this a premium feature? Thanks

We created a ticket to address the first issue - it was fixed previously; sorry about that.

The second issue, to read/listen offline is not supported, downloading audio is free, and downloading transcripts is premium.

Joseph.Adams wrote:

Also I know the mobile app is essentially the website but if there was a way to have Audio/Playlist control from my notifications (play, pause, next, time position) that would be amazing too

Hi Joseph, we think we fixed this - can you please confirm?

The website and app are both great. I am new to the app, so I can't compare it to the old one. I was very happy to find a LingQ like program that supports more languages.  

On my phone, I have to use the mobile site though, because Thai script isn't rendered correctly.  

Also, it would be nice if the popup simple definition would disappear more quickly because it gets in the way of reading on the mobile site. I noticed that in the app that the simple definition appears at the bottom of the screen.

Images

https://1drv.ms/u/s!AvSGDmysZnK2gu5mJ45n2rPMubf2hA?e=4zfmVa

https://1drv.ms/u/s!AvSGDmysZnK2gu5tFqqajEWRPcBbog?e=BFRXIV

Jacob.M wrote:

Thai script isn't rendered correctly.

Thanks - I wrote a ticket for this one.

Again, great app and website. I have just a couple of feature suggestions.

1. It would be nice if it would remember my page number when reading across multiple devices.
2. Text-to-Speech would be nice for the reading tool. I'd like to markup the current page and then listen to the whole page.

Jacob.M wrote:

It would be nice if it would remember my page number when reading across multiple devices.Text-to-Speech would be nice for the reading tool. I'd like to markup the current page and then listen to the whole page.

I'll bring up remembering page number across devices, but I think we discussed this previously and found it to be too difficult to implement. Regarding text to speech - you are aware that we have it for individual words/phrases, and are just requesting something like a TTS button for whole pages, right?

Yes, it would be nice for whole pages. Right now, I just go back and listen to the whole article in Edge.

ok, we'll consider this

Jacob.M wrote:

Yes, it would be nice for whole pages. Right now, I just go back and listen to the whole article in Edge.

Hi Jacob, just a quick update/some questions on your items in work.

1) Remembering page number across devices is tricky because the number of words per page changes. We can make the bookmarked word always be in the current page - would that help?

2) Regarding TTS for a whole page - is this for passages that have no audio? Or is it just because it's easier than trying to play the recording for a specific page using the playback bar? We're just trying to see the value of adding this feature.

3) We are still working on the Thai rendering issue in the native app. We would like to delay fixing the mobile browser definition issue, so that we can concentrate our resources on the app. Is that a game-changer for you?

1. Yes, jumping to the bookmark would solve the problem.

2. Mostly for passages without audio, since I prefer hearing the native speaker when available. 

3. That is not a problem. The mobile browser still works, it is just a little clunky to have to click on another word to get rid of the box, so I've been doing most of my reading on my tablet or desktop browser. 

Thanks for your follow-up. 

I noticed a couple of small bugs. 

On the website when I try to switch from single page to multi-page view. I have to open and close the menu twice for the change to take effect.

On the mobile website it shows the "Login" button at the top of the page when I first open it, which is a bit confusing because I am already logged in when I click on the reading tool.

Also, TTS is missing for the vocabulary review section on the website, but is present in the Android app.

Keep up the great work. I recommend this app to everyone I meet if they are trying to learn a new language.

Jacob.M wrote:

On the website when I try to switch from single page to multi-page view. I have to open and close the menu twice for the change to take effect.On the mobile website it shows the "Login" button at the top of the page when I first open it, which is a bit confusing because I am already logged in when I click on the reading tool.
Also, TTS is missing for the vocabulary review section on the website, but is present in the Android app.

Thanks! I wrote a ticket to address these.

wrote:

TTS is missing for the vocabulary review section on the website, but is present in the Android app.

Added.

In the reading tool on Android, characters are sometimes invisible, usually after ไ and ใ vowels.

Words like ให้ and ได้ in the following screenshot only show the leading vowels but not the consonants after them.

These words display properly in browsers, both on mobile and desktop - it's just the Android app that seems to have issues.

Osdz.Voh wrote:

In the reading tool on Android, characters are sometimes invisible, usually after ไ and ใ vowels.

We are working this issue (originally reported here).

Mobile Website:

If the dictionary / tooltip appeared above the text, it wouldn't get in the way of reading. I had initially suggested that it time-out quickly, but I think just moving it would be a better and probably easier to implement option

.

Jacob.M wrote:

I had initially suggested

ok, I updated your note

Jacob.M wrote:

On my phone, I have to use the mobile site though, because Thai script isn't rendered correctly.

Jacob - I think this is fixed now. Please confirm.

It seems to be working fine now. Thanks.

Hi Leo,

The Playlist on the Android App is not working for me.

The Player jumps from the beginning to the end of the track and increments the 'number of times played' counter but does not actually play the audio. (See video attached)

Could you take a look at this, Cheers!

Joseph.Adams wrote:

The Playlist on the Android App is not working for me.

Sorry about that. Ticket written.