Hi there, my playlist feature has been broken for a few weeks. Anytime I click on an audio it appears to just break and just goes to a blank page. See video attached
Playlist Feature Broken - Doesn't play any audio
Sorry about that - ticket written.
Learning Isaan every day!
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#2
Hi Leo, this issue hasn't been resolved yet. Is there any chance it could be escalated?
Cheers
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#3
Sorry about that. I've elevated it, but still can't give you an accurate completion date.
Learning Isaan every day!
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#4
New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.
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#5
Hi Paul. This is a known issue; the ticket is in work.Paul.Acres.5 wrote:New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.
Learning Isaan every day!
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#6
Hi Paul, we can't recreate this. Can you post a link to a passage for which this doesn't work?Paul.Acres.5 wrote:New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.
Learning Isaan every day!
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#7
Thanks - yes see the attached. I’m afraid not much to see - you can see the two recordings in my playlist. After clicking on the top file ‘Koh Samui’ the app just returns a blank page rather than launching the audio. if It’s not clear let me know and I’ll try to show you the problem another way. Cheers, Paul
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#8
Hi Leo and team, Thanks for checking on this! But I'm still seeing the same problem as before when I click on something in the playlist, a white page comes up, and nothing else plays. I've tried both Chrome and Safari on my iPhone and iPad, but the problem is the same. If you want, I can provide a screen recording or more info. I know it takes time, but it would be nice to get an update. The feature would be very useful, hopefully it will be fixed soon.
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#11
Sorry about that - we thought we had fixed it. I have forwarded this info to the tech team.
Learning Isaan every day!
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#12