Playlist Feature Broken - Doesn't play any audio

SUBSCRIBER
Joseph.Adams
Level
42
Posts9Likes8Joined1/6/2021LocationGB
Native
English
Learning Swahili

Hi there, my playlist feature has been broken for a few weeks. Anytime I click on an audio it appears to just break and just goes to a blank page. See video attached 

Posted 
1
#1
ADMINISTRATOR
leosmith
Level
1
Posts1744Likes1146Joined18/3/2018LocationBellingham / US
Native
English
Learning Lao
Other Chinese - Mandarin, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Sorry about that - ticket written.

Learning Isaan every day!

Posted 
0
#2
SUBSCRIBER
Joseph.Adams
Level
42
Posts9Likes8Joined1/6/2021LocationGB
Native
English
Learning Swahili

Hi Leo, this issue hasn't been resolved yet. Is there any chance it could be escalated?


Cheers

Posted 
0
#3
ADMINISTRATOR
leosmith
Level
1
Posts1744Likes1146Joined18/3/2018LocationBellingham / US
Native
English
Learning Lao
Other Chinese - Mandarin, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Sorry about that. I've elevated it, but still can't give you an accurate completion date.

Learning Isaan every day!

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#4
PHILANTHROPIST
Paul.Acres.5
Level
6
Posts2Likes1Joined13/4/2025LocationTH
Native
English
Learning Thai

New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.

Posted 
1
#5
ADMINISTRATOR
leosmith
Level
1
Posts1744Likes1146Joined18/3/2018LocationBellingham / US
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English
Learning Lao
Other Chinese - Mandarin, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Paul.Acres.5 wrote:
New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.
Hi Paul. This is a known issue; the ticket is in work.

Learning Isaan every day!

Posted 
1
#6
ADMINISTRATOR
leosmith
Level
1
Posts1744Likes1146Joined18/3/2018LocationBellingham / US
Native
English
Learning Lao
Other Chinese - Mandarin, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swahili, Tagalog, Thai

Paul.Acres.5 wrote:
New user here. I can play the audio file from the course or lesson I have created. However if I add the audio to the playlist (either using the button) or manually I cannot see or play the audio from the playlist page. I’m using iPhone and iPad if it makes a difference. Is this just an issue for me or am I doing something wrong? Thanks.
Hi Paul, we can't recreate this. Can you post a link to a passage for which this doesn't work?

Learning Isaan every day!

Posted 
0
#7
PHILANTHROPIST
Paul.Acres.5
Level
6
Posts2Likes1Joined13/4/2025LocationTH
Native
English
Learning Thai

Thanks - yes see the attached. I’m afraid not much to see - you can see the two recordings in my playlist. After clicking on the top file ‘Koh Samui’ the app just returns a blank page rather than launching the audio. if It’s not clear let me know and I’ll try to show you the problem another way. Cheers, Paul

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#8
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