How to say “I don’t know”

(Note - This article was published on the Provide Support Blog)

How to say “I don’t know”

If you don’t know the answer to the customer’s or Client's question, be frank about it, however, avoid using the too straightforward “I don’t know”. Here’s how you can play it out nice:

“That is a good question, let me find out for you.”

“I’m not sure, but let me find out for you.”

“I’m sorry, I don’t have the information on that. May I put you on hold for a few minutes? I will clarify this with our manager.”

“I’m sorry, I don’t have the information on that. May I have your email/phone number? I will find this out with our accounting department and get back to you shortly.”

“I’m sorry, this question would be out of my expertise, but Daniel from the tech support department will be able to help you. Would you like me to connect you with him?”

Those. Are some useful alternatives for the work environment. Here are a few for informal use with friends;

No idea, mate.

I haven't got the foggiest.

Not a clue! 

Great examples. I work in a call center and use variations of those phrases every day! Never just say "I don't know". It's the equivalent of shrugging your shoulders and walking away!

Love this :D

Thanks for this =)